Shipping Policy
Shipping
Receiving Time = 📦Processing Time + 🚚Shipping Time
PROCESSING TIME
The product processing time normally takes about 1-3 business days, depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product. If you have a large order it may take longer.
SHIPPING TIME
Standard Shipping (Delivery Time 5-10 Business Days)
Notes:
1) Shipping Time does not include a 1-3 business days processing period required to process your order from the date your order is placed.
2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3) If there is any shipping issue with your package , you must contact Customer Support within 180 days after your order was placed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Asking for forgives for any inconvenience
The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
90-Day Money-Back
RETURNS
Return Due To Change Of Mind
Dr. Pen Retailer will happily accept returns due to change of mind as long as a request to return is received by us within 90 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the original payment method or store credit for a future purchase. We will notify you once this has been completed through email.
Warranty Returns
Dr. Pen will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Upon return receipt of items for warranty claim, you can expect Dr. Pen to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Exclusive Warranty
Safe & Secure Checkout
We accept payments including Visa, American Express, Mastercard, PayPal, Discover.
DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
DUTIES & TAXES
No Taxes & Duties
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
CUSTOMER SERVICE
For all customer service enquiries, please contact support@drpenexperts.com